The entire staff at Cleaner Today is dedicated to ensuring that you meet with success when using any of our line of products. We will personally work with you to troubleshoot and problem-solve issues whenever possible.
However, we do recognize that on rare occasions it is necessary for customers to return an eligible product for a refund.
Easy Returns 1.. 2.. 3..
Just follow these 3 easy steps and we will make things right!
1. Return Merchandise Authorization Request
All returns must have an Return Merchandise Authorization (RMA)
To request an RMA# locate the original confirmation Email sent to you, and reply to that email with an RMA request. Include also an explanation of why you need to return the item.
If the original email can not be located, then send an email to
including your original order # and include an explanation of why you need to return the item. This will determine where we ask you to ship the product - returns are usually sent directly to one of our warehouses. After your request is processed (2-3 days) we will reply with shipping instructions.
Products returned without an RMA may get lost in the process, and prevent us from processing your return.
2. Return the Merchandise to our warehouse
>Items eligible for refund must be shipped back to us in order to process your refund request in the same way in which a "brick and mortar" store would require that you return the physical item. Just like paying for the gas to drive to a brick and motar store, the customer must pay all costs related to return shipping. The RMA number must be clearly indicated on the shipping box / label
. For your protection, we recommend that all returns be sent back via traceable carrier. We must receive your item back within 20 days of when we originally shipped it to you.
3. Processing the Return
After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item, less a restocking charge and free shipping charge. Please allow us 5 - 7 business days from the time we receive the item to process your return. For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using PayPal, or Google Checkout, the refund will be issued to Paypal or Google Checkout who will then apply the refund according to their policies.
When an item is returned it must be inspected and placed back into inventory. The restocking charge covers the cost of order processing, packaging and placement back into inventory. Restocking charge is 20% of the item price or a $10 Minimum. For Items that were sold in a bundle or kit, the item is prorated as a portion of the original price, and the restocking charge is 20% of the lower prorated charge.
-- Free Shipping
If your order received free shipping, then a $6.75 flat rate shipping charge will be deducted from your refund amount to reflect our costs to ship the original order.
General Return Terms & Eligible Products
AFTER you are given an RMA#, you may return most non-defective items for a refund. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). Merchandise returned with missing items is not eligible for a refund. Unused items receive a refund of the product cost less a restocking fee of 20%. Shipping cost is non-refundable.
Contractor Bulk Purchases:
Because of the extreme discounts offered on our contractor bulk items, contractor bulk items are NOT eligible for returns or refunds. We ask that you purchase a retail size, which have our full satisfaction guarantee, before deciding to order our contractor quantities. This exclusion applies to QSE-50, QSE-200, OX-50, and Contractor Roof Armor.
You may return defective items to us within 30 days for a replacement. After 30 days, the Manufacturer's Warranty will apply and we will help you contact them if you have any issues. If the item shows signs of misuse, it will not be accepted for return. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 25% restocking fee if they are found to be in working order. Please read the instructions.
We can not accept the return of certain items, including:
- Open or used products
- Single use products such as Individual Wipes
- Used Applicators, foggers or other tools
- Other select items, as noted on the product detail page.
All Sales on the above listed items are final.
QSE and OX Product Line Cleaners:
Our line of homeowner and professional cleaners are designed and formulated to be successful in over 98% of cleaning situations for which they are designed. It is important to remember that NO cleaner can remove EVERY stain. Our cleaning products are designed to remove organic stains such as those caused by mold, algae, mildew, and moss among other sources of organic stains. Our products are not designed to remove mineral-type stains such as calcium, lime, or rust. For these situations we recommend the use of an acid-type cleaners widely available at home improvement and grocery stores.
If our technical support specialists are unable to help you resolve the problem you are encountering, you may choose to try a different product, in which case we will give you up to a 50% credit toward the price of the alternative product, or you may choose to request a refund.
Our QSE and OX products come packed in one pound EZ-pouches. The full purchase price of the FIRST used EX-pouch is 100% refundable if you are not satisfied, provided that you return the empty bag so that we may troubleshoot our manufacturing process. All UNOPENED EZ-pouches beyond the first EZ-pouch can be returned for a refund of the purchase price less shipping costs and a 20% restocking fee.
Questions about the guarantee, returns, and exchanges policies as well as RMA numbers are available from the Cleaner Today Customer Contact Center at: 1-404-634-8787 (telephone) or email to
We make every effort to return all calls and e-mails, Monday through Friday, holidays excepted. During particularly heavy order or contact periods, returns calls or e-mails may be slightly delayed, in which case we appreciate your patience.