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The entire staff at Cleaner Today is dedicated to ensuring that you meet with success when using any of our line of products. We will personally work with you to troubleshoot and problem-solve issues whenever possible.
However, we do recognize that on rare occasions it is necessary for customers to return an eligible product for a refund.
Easy Returns 1.. 2.. 3..
Just follow these 3 easy steps and we will make things right!
1. Return Merchandise Authorization Request
All returns must have an Return Merchandise Authorization (RMA)
To request an RMA# locate the original confirmation Email sent to you, and reply to that email with an RMA request. Include also an explanation of why you need to return the item.
Products returned without an RMA may get lost in the process, and prevent us from processing your return.
2. Return the Merchandise to our warehouse>Items eligible for refund must be shipped back to us in order to process your refund request in the same way in which a "brick and mortar" store would require that you return the physical item. Just like paying for the gas to drive to a brick and motar store, the customer must pay all costs related to return shipping.
The RMA number must be clearly indicated on the shipping box / label. For your protection, we recommend that all returns be sent back via traceable carrier. We must receive your item back within 20 days of when we originally shipped it to you.
3. Processing the Return
After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item, less a restocking charge and free shipping charge. Please allow us 5 - 7 business days from the time we receive the item to process your return. For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using PayPal, or Google Checkout, the refund will be issued to Paypal or Google Checkout who will then apply the refund according to their policies. Upon issuance of refund, any reviews or feedback related to the reversed transaction will be removed.
When an item is returned it must be inspected and placed back into inventory. The restocking charge covers the cost of order processing, packaging and placement back into inventory. Restocking charge is 15% of the item price or a $10 Minimum. For Items that were sold in a bundle or kit, then retained items are charged original prices, and the restocking charge is 15% of the remaining total.
-- Free Shipping
If your order received free shipping, then actual shipping charge will be deducted from your refund amount to reflect our costs to box and ship the original order.
General Return Terms & Eligible Products
Contractor Bulk Purchases:
We can not accept the return of certain items, including:
Fogmaster Jr 5330 - Returns:
Defective - a 100% refund will be issued.
NOT Defective - refund less $50 'USED UNIT' return & our actual shipping costs.
This policy exists to discourage purchasing the fogger for a single use, then claiming a defective unit to get a refund.
While this practice is uncommon, we regret that it happens often enough to require this policy.
QSE and OX Product Line Cleaners:
Questions about the guarantee, returns, and exchanges policies as well as RMA numbers are available from the Cleaner Today Customer Contact Center at: 1-404-634-8787 (telephone) or email to